More People Coming More Often
and Spending More
The difference your team make in the amount of money your customers are willing to spend when with you is the most crucial step. Customers are influenced by the environment they are in and by how they are made to feel. Your service team controls the environment and crucially affects the way you customers are made to feel. The happier your guests are the longer they are likely to stay, the more they are likely spend, the longer they are with you the greater the opportunity we have to impress and establish an amazing experience, amazing experiences lead to great memories, great memories people want to repeat again, again and again – Repeat business, regular guests.
Everyone loves telling others about remarkable experiences, the more people they tell, the more people are likely to visit (curiosity).