Turning Managers Into Leaders
With the business leaders involvement examine what the business drivers are, examining the value of relationship development and identifying ways to influence via modelling and workplace practices to set a consistent realistic and genuine workplace experience that motivates and challenges all.
Outcomes from the Leadership Team Sessions include:
- Objective relationship management with the service team
- Effective interaction and corrective actions with service team members
- Standard setting and standards maintenance
- Individual ownership requirements – standing alone
- Togetherness, team cohesiveness (collective accountability)
- Performance Management (owning the team’s performance)
Engaging the Service Team
With all service team members being involved, research individual beliefs in what makes up unique service experiences and what creates the memories that people want to come back for. How the service environment is totally in the hands of the team who are on the floor and what this responsibility brings. Set values that will set apart the human experience so different from others offering the same products, that the 1st choice for all when coming out will be your business.
Outcomes from the Leadership Team Sessions include:
- Agreed set of performance, behaviour and demonstratable values
- Commitment to service standards that ensure consistency in product and service
- Consultation regarding communication, relationships, performance, confidence, and belief in the business
How do we assist and facilitate you getting to where you want to be?
We work with your whole team including managers, front of house and back of house team members. The process is challenging and results oriented. It’s about implementation, not just ideas. It creates not just a consistently great customer service environment in your business, that brings about a real return on investment. It levels the relationship and service experiences to match the customers inspiration following the experience of being with you to that of the service and leadership team. It delivers a genuine and motivated team, an environment where customers want to come more often and spend more.
- It turns managers into leaders
- It turns team members into engaged, valued and motivated service champions
- It turns first time visitors into regulars into return guests into members and into raving fans (your best marketing tool)
