Frequently Asked Questions
Working in the Hospitality Sector and serving, supplying or selling Alcohol will require for all States and Territories that you complete the National Unit of Competency ‘Provide Responsible Service of Alcohol’ Zealifi offers two options –
- Option One our online RSA course that covers the national recognised unit of competency SITHFAB021 Provide Responsible Service of Alcohol (RSA). After successful completion you are issued out a statement of attainment which is valid in QLD, WA, NT, ACT.
- Option Two if you are going to work in NSW, it is mandatory for any staff involved in the supply and service of liquor to obtain a Liquor and Gaming NSW approved RSA Competency Card. Zealifi runs both the NSW RSA and RSG course face to face in Tweed Heads. If you are searching for work in hospitality, we highly recommend you consider completing both your RSA and RSG/RCG courses.
The online RSA course costs $45 which is GST exempt.
Visit our RSA page to purchase. When you have purchased your course, you will receive an email from ZAC (Zealifi Academy Centre) with your log in details. This will allow you to log into your account and start your course.
- Any device (PC, laptop, tablet, smartphone)
- Adobe Reader
- Strong internet connection
- Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
- Mobile phone, Dictaphone or voice recording device
- Your Unique student Identifier (USI)
- Photo Identification
The online course may take up to six hours study this will depend on your experience and previously acquired understanding. The online RSA course is divided up into sections, and to ensure knowledge retention for the learner there is an assessment after each section. There are a variety of different question types including multiple choice, drag and drop, sort, short answer, and verbal assessment.
On successful completion of your online RSA course, you will be emailed a SITHFAB021 Provide responsible service of alcohol statement of attainment.
No, the SITHFAB021 Provide responsible service of alcohol (RSA) statement of attainment does not expire and therefore does not require renewal. We recommend that you complete a refresher program every two to three years to keep your knowledge up to date. We offer the online RSA Refresher courses for only $20 through ZAC, want to discover more about ZAC.
The SITHFAB021 Provide responsible service of alcohol (RSA) statement of attainment is valid in the following states and territories:
- Western Australia
- Northern Territory
- Australian Capital Territory
The other states if you do not already hold a current statement of attainment (within 3 years for Victoria)* and (within 5 years for NSW)* for provide Responsible Service of Alcohol you will be required to complete their own approved RSA course legislated by their individual governments. It is best to check their requirements if you are planning to work in these states. *If you do hold a Statement of Attainment that is current you may apply to complete a bridging course offered either by Liquor and Gaming NSW or the Victorian Commission for Gambling and Liquor Regulation.
Anyone new to the liquor industry is required to complete an NSW Liquor and Gaming approved RSA course. Zealifi offers this course regularly at Twin Towns Services club in Tweed Heads. You cannot do this course if you already have a competency card and you need to renew it. Instead Liquor and Gaming NSW will contact you 90 days prior to your expiry date and will provide you with the information on completing their online RSA refresher course.
On successful completion of the NSW RSA course, we will email out your interim certificate. This will allow you to work straight away and is valid for 90 days only. Once the 90 days is up, you must have your competency card. To get your competency card, visit a Service NSW centre with your interim certificate and your photo identification. The Service NSW centre will process your competency card and post the card out to you, please allow up to one month for its delivery.
You can also obtain a digital competency card via the Service NSW app. The app is available via download for Apple or Android devices. Once you have the app, you will need your competency card holder number to add your competency. Further information please visit Service NSW.
The competency card is valid for 5 years, after this date you must renew it with NSW Liquor and Gaming only.
Please note: You do not need to pay anything at the Service NSW centre as you have paid for it in the course cost.
The NSW competency card is not valid in Queensland; however, all training providers of NSW Liquor and Gaming RSA programs must deliver the national unit of competency as part of their course. The RSA statement of attainment will be issued to you and well as the NSW interim certificate. This statement of attainment is all that is required to serve, supply, or sell liquor in Queensland.
The RSA course only provides you with the knowledge and skills to deal with alcohol/liquor related issues, you are required to undertake a separate SITHGAM001 Provide responsible gambling services (RSG) course to attain you RSG statement of attainment.
If you are not required to have an approved manager or become and approved manager, and you are not an individual licensee, you do not need to complete the RMLV course. There are several exceptions and exemptions that may apply.
Approved Manager requirements do not apply at premises:
- if liquor is served or supplied only by volunteers in a premise operating under a community club licence, community other licence, community liquor permit or restricted liquor permit
- where a promotional event is held for the sale and/or supply of craft beer under a craft beer producer permit
- if the premises is a boat or on a boat licensed under a subsidiary on-premises licence.
Exemptions ‘Low risk premises’
Certain exemptions apply for low risk premises (who cease trade at midnight) that would otherwise be subject to the approved manager requirements. Low risk premises include:
- a subsidiary on-premises licence with the principal activity of meals or prepared food (i.e. restaurant or café)
- a community club licence with no more than 2,000 members
- a community other licence
- a restricted liquor permit
Note: Any Low risk premises who has permission to trade in liquor past midnight must ensure an approved manager is physically present at the premises for any authorise trade past midnight.
We have course locations all throughout QLD, check out our RMLV training calendar.
Priced from $300 per student.
- 1 day of training (mandatory 10 contact hours)
- Industry experienced licensed premises managers and Office of Liquor and Gaming Regulation contracted deliverers that will share their operations and compliance experience to ensure you are able to meet your liquor compliance obligations while maximising your opportunities to grow your business.
- OLGR approved RMLV certificate
- One online enrolment for SITHFAB021 Responsible Service of Alcohol or SITHGAM001 Responsible Gambling Services (transferable)
- Electronic copy of the Responsible Management of Licensed Venues course manual
- Copy of Zealifi’s supplementary guide for Responsible Management of Licensed Venues course
- Morning tea & lunch (not for online course)
Our face to face class is $40.00 more expensive than the video conference as the day includes morning tea and coffee and a hot lunch.
Yes, bookings can be made 24 hours day, 7 days a week.
Absolutely, we can look after any special needs please give us 48 hours’ notice.
You are welcome to bring an interpreter, you will need to advise us when booking as there will be an additional fee for catering (face to face courses only).
Yes. We now deliver RMLV via live video conference to give you the flexibility of attending from your home.
Strong internet connection, camera, and microphone. You can complete the course on your laptop, tablet, or phone. We will send you the setup instructions prior to the course and Nick The Boffin will be available prior and during the course to help with any technical difficulties.
After successful completion of the course, participants will receive their physical copy of their RMLV certificate via Australia Post. A digital copy will be emailed to participants within 48 hours.
If at any time you lose your RMLV certificate, please contact us on 1300 122 287 and we can email through your electronic copy. If you wish to obtain a new paper copy, this can be arranged at a cost of $35.
Holding an RMLV certificate does not make you a Liquor approved manager, the RMLV course is the compulsory education certification needed before you can apply to become a Liquor approved manager.
When you receive the RMLV certificate you can apply with QLD OLGR to obtain a Liquor approved manager licence, pay the prescribed fee (currently $531.10) to obtain your Liquor approved manager licence which is valid for 5 years. We suggest applying directly online as these applications are processed faster.
Otherwise, you can use the Form 82 , pay the prescribed fee and lodge either by mail or in person.
The RMLV certificate will remain valid for exactly 3 years from the day of issue. It is the responsibility of the liquor approved manager to ensure their RMLV certificate is renewed before it expires.
There are no refresher or renewal programs available for RMLV. The RMLV certificate is valid for three years only. You are required to complete the course again.
The RMLV course expires every three years, to renew your RMLV certificate, you can book into our regular video conference or face to face courses located throughout QLD.
All approved OLGR providers are contracted each year if approved, to deliver the RMLV course. The contract with the Government stipulates the course may be completed in either one 10-hour day or 10 hours over two days, there is no provision for course shortening. There is provision for the video conference course to be delivered over several days but must still achieved in 10 hours course time.
The Responsible Service of Alcohol course (SITHFAB021) is a national recognised unit of competency from the Tourism and Hospitality Training package and as such requires different forms of evidence to achieve this competency. The RMLV course does not provide us with enough time to complete these separate requirements. Note QLD OLGR has formally said they will recognise a valid RMLV certificate as being equivalent to RSA only while the RMLV certificate is current.
Until you renew your RMLV you should not be acting as a Liquor approved manager.
To deliver the RMLV course in QLD the approved trainer must be working for a registered training organisation that has approval by OLGR to deliver the RMLV course. As well as being formally qualified to Certificate IV level in Training and Assessment, Workplace Training and Assessment or Assessment in Workplace Training and hold a valid RMLV certificate.
Zealifi is a registered training organisation (RTO) with the national provider number 31709, you can discover more about our RTO by checking out our page.
ZAC or Zealifi Academy Centre is our eLearning hub that we have created. ZAC presents fun, relevant, and informative online courses both accredited and non-accredited. ZAC is going to be your personalised host, friend, and mentor throughout your online journey. ZAC will send you weekly progress notification emails to keep you on track. The Zealifi Team and ZAC will assist and provide any support that you need from log in, lost password, marking assessments, purchasing further courses or anything else you need.
ZAC has a range of accredited and non-accredited courses to purchase, some of our most popular courses are:
- Online SITHFAB021 RSA – $45
- Online SITHGAM001 RSG – $45
- Online RSA Refresher – $20 (this course are updated every year)
- Online RSG Refresher – $20 (this course are updated every year)
- Online Safe Food Handling – $30
- Online Customer Liaison Officer (CLO) – $30
- Online CLO Refresher – $20
- Online Anti-Money Laundering and Counter Terrorism (AML CTF) – $30
- Online Workplace Bullying, Sexual Harassment and Vilification – $30
- Plus, much more, we will be adding new courses regularly so make sure you check in for what is available
VISA, MasterCard, AMEX (with Stripe) or PayPal.
Once we receive your payment, ZAC will automatically create your account. You will receive an email with your login details and the link to start. You will also receive your tax invoice to show the payment and for your records.
When you first log into ZAC and press start with your course, you will be required to complete our online enrolment form. Once this is completed, then your course will become available. You can log in and out as often as you like. If you are in the middle of an assessment or quiz, please make sure you complete the whole item and press submit before logging out. Otherwise, the next time you log in the assessment or quiz will be blank as ZAC doesn’t save your responses unless you complete the entire item and click on submit.
For the non-accredited courses on successful completion of your last assessment your certificate button will appear, this will allow you to print off your own certificate. For the Nationally recognised/accredited courses such as RSA or RSG/RCG third party validation of a verbal assessment is required before certification can be generated and once competency has been achieved a separate certification item (statement of attainment will be emailed to you).
- Easily enrol them into the course – one or multiple
- Add more seats
- Add more courses
- Remove users if needed
- Send password reset emails
- Set up multiple Group Leaders
- Reporting options including course and quiz progress
- Download CSV reports
- Certificates are sent to you as a Group Leader when your team finishes the course via email and can be access through Group Management system at any time.
Yes – It is important to maintain a register for any incidents whether it be minor or major.
A Venue-initiated exclusion is where the venue reasonably believes that a person is a problem gambler and, on this basis, provides them with a Form 3D: Exclusion direction and Form 3I: Information notice banning them from the venue or gambling activity. The person can make a written application to the venue or an appeal is made through QCAT, this exclusion will also remain in place for five (5) years.
Yes – You must keep a training register of all staff who are working in a gaming related area.
All Clubs and Hotels with 16 EGMs or more are compelled to have in place and AML/CTF Compliance Program. If you do not have one in place, you are able access one on the AUSTRAC website www.austrac.gov.au/amlctf-programs
It is everyone’s responsibility to reduce harm minimisation whilst working at a hospitality venue however the main responsibility does land in lap of the licensee, venue manager, on floor managers and supervisors. One of the easiest ways to ensure you have ticked all your compliance boxes is to conduct liquor and gaming compliance audits regularly. Where you walk through your venue and check that you have everything in place, on display and it is up to date. This takes time but it is well worth it to reduce your risk of non-compliance and not receiving fines or penalties. However, we understand that even though this is a very important job it can get push down the to-do-list. This is where, Zealifi can help as we can conduct your compliance audits on site and we provide you with a report and suggested rectifications.
We would check for the following:
- External/internal signage
- Entry rules and regulations
- Lighting installation
- General state of venue – fixtures, fittings and order
- Emergency preparedness (evacuation plans)
- Security and crowd controllers
- Communication equipment
- Staff training and staff records
- RSA and RSG practices
- Plus much more
In our audit report we provide a comprehensive compliance report noting areas of compliance and non-compliance with photos and rectification suggestions for any areas requiring attention.
Interested? Give us a call on 1300 122 287 or email email@example.com to find out more.
Queensland Government has developed workplace posters to show your customers and employees the actions that are implemented to stop the spread of COVID-19. Make sure you choose prominent locations to display the posters for example: entry or foyer, front windows, noticeboards, bathrooms and meeting rooms.
The posters are free to download and print as you need:
- COVID-19 business safety poster – demonstrates to your customers what actions your business is taking to prevent the spread of COVID-19
- Important information for workplaces – shows three important steps your employees can take to stop the spread
Australian Department of Health has also developed COVID-19 hygiene resources which are available for use, they have a library of resources including posters and social media imagery. Plus COVIDSafe resources in other languages.
If you want to keep up to date and receive the latest COVID-19 updates and advice for liquor and gaming licensees from the Queensland Office of Liquor and Gaming Regulation, subscribe to their mailing list here.
Under the Liquor Act 1992 licensed premises need to display the following signs in a conspicuous part of the premises:
- Liquor licence/permit details – further information relating to this requirement can be discovered at Liquor guideline 14: Particulars to be displayed on licensed premises.
- View RAMP sign – letting your patrons know of their right to see the venue’s risk assessed management plan (RAMP)
- CCTV in use sign – if your licensed venue is situation in Brisbane City Council area and has approved trading hours after 1am or your licence document contains a CCTV-related condition.
There are additional signage that are recommended to be on display that help with responsible service of alcohol requirements and create a safe environment for staff and patrons.
To educate staff you can display the ‘Follow the law’ posters in staff access only areas.
Licensees can also educate their customers on the irresponsible supply to under 18s by using the ‘What are you really buying them?’ signage in the venue including bottle shops and locations where takeaway alcohol is sold.
- Have you got a checklist of what you are looking for?
- Involve other team members in the interview process
- Check their referees and work history
- Use simple questions on the phone then more detailed ones face to face
Job specification, key performance Indicators, salary details, the location, start date, closing date, instructions on how to apply?
Yes, a detailed on boarding experience will ensure all the essential compliance areas are explained and the venue culture clearly outlined.
If you employees don’t choose a fund or haven’t provided the necessary information and a super contribution is due, you must make payment for them into your nominated fund by the due date.
If you pay an employee $450 or more before tax in a calendar month, you have to pay super on top of their wages.
- Registered and Licensed Clubs Award 2020
- Restaurant Industry Award 2020
- Hospitality Industry Award 2020
Weekly hours worked x 4 divided by 52 weeks
While its best practise to show an employee’s, leave balances on their pay slip, its not a requirement. As an employer you do need to tell employees their leave balances if they ask for it.
Yes, our Online RSG course cover and include the current SITHGAM022 Provide responsible gambling services unit of competency.
The NSW RCG course only covers the NSW state specific information that you would need to sell, supply or serve alcohol responsibly.
We are an approved RCG training provider for NSW Liquor and Gaming. (Academy Hospitality Australia: Australian Consulting & Training Solutions Pty Ltd & Zealifi).
In NSW the responsible gambling course is called Responsible Conduct of Gaming and abbreviated to RCG.
If you are new to the gaming industry or returning to a job requiring RCG competency after 5 years, you can attend one of our regular face to face classes at Twin Town Conference and Function Centre in Tweed Heads. Zealifi is approved by Liquor and Gaming NSW to deliver this course. This class cannot be attended to renew your NSW RCG training. After completing the course, we will lodge your course completion with Liquor and Gaming NSW (L&GNSW) interim certificate portal within 48 hours. L&GNSW will then send you a link and login details to complete the mandatory L&GNSW online RCG assessment (25 questions, multiple choice, 100% to pass, unlimited attempts and no time limit).
On passing the assessment, L&GNSW will email your RCG interim certificate. The interim certificate is valid for 90 days and allows you to work immediately. You must take the interim certificate to Service NSW for the photo competency card to be processed which is posted out to you.
If you work in a gambling-related establishment, you need to have either a SITHGAM022 Provide Responsible Gambling Services (known as RSG) Statement of Attainment which is nationally accredited and valid in Qld, WA and NT or a specific state or territory approved RSG/RCG training completed for example if you are working or wishing to work in NSW you will need to obtain a Responsible Conduct of Gambling (RCG) Competency Card after completing the RCG training course.
A gambling-related establishment includes casinos, hotels, and clubs. If you plan to work in hospitality, this is a useful course to have up your sleeve as most venues, hotels and clubs offer gambling in some form these days.
If you are searching for work in hospitality, we highly recommend you consider completing both your RCG and RSA courses.
On completion of your NSW RCG course we will lodge your course completion with Liquor and Gaming NSW (L&GNSW) interim certificate portal within 48 hours. L&GNSW will then send you a link and login details to complete the mandatory L&GNSW online RCG assessment (25 questions, multiple choice, 100% to pass, unlimited attempts and no time limit).
On passing the assessment, L&GNSW will email your RCG interim certificate. The interim certificate is valid for 90 days and allows you to work immediately. You must take the interim certificate to Service NSW for the photo competency card to be processed which is posted out to you. You can also obtain a digital version of your photo competency to display on your smart phone or tablet, to find out more information visit the Digital competency cards page on Liquor and Gaming NSW website.
5 years! For those who need to renew their RCG for another 5 years you must complete an 45 minutes online refresher training course with Liquor and Gaming NSW. This refresher course can only be completed through Liquor and Gaming NSW. You cannot attend an NSW RCG public course or complete an online course provided by another RTO provider. When your NSW RCG is reaching its 5 year expiry date you will receive an email and/or SMS from Liquor and Gaming NSW approximately 3 months before your card is due to expire about how to renew your competency card and a link to access and complete the online training through them only. The current cost is $45, you have 28 days after your card has expired to renew and complete the online refresher course. After that you need to complete a full RSA/RCG course through a registered training provider. For further information visit the Liquor and Gaming NSW website or give them a call on 1800 024 720.
Zealifi offers the nationally accredited unit of competency SITHGAM022 Provide responsible gambling services RSG course via online only for $45. On completion you will be issued with a Statement of Attainment which is valid for life. We also offer a fun Qld RSG online refresher course for $20, which is updated yearly. This course is designed for those who have completed the Qld RSG accredited course and need to be refreshed on the nitty-gritty of the RSG legislation. This course is not mandatory.
On completion of your online RSG course, you will receive a Statement of Attainment for the unit of competency SITHGAM001 Provide responsible gambling services.
It may take up to six hours depending on experience and previously acquired understanding. You may log in and out as you like, however we recommend if you are in the middle of an assessment please complete and submit it. As the system will not save half done submitted assessments.
- Any device (PC, laptop, tablet, smartphone)
- Adobe Reader
- Strong internet connection
- Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
- Your Unique student Identifier (USI)
- Photo Identification
If you are unsuccessful at any assessment three times, your trainer/assessor will be automatically notified. They review your work and following the review they may unlock the assessment enabling you to re attempt the assessment. They might contact you if they need to provide feedback.
No, the RSG or RCG courses are separate courses as our Customer Liaison Officer (CLO) courses. You will need to purchase the CLO course if you need to become a CLO at your workplace.