We offer the online CLO course for anyone who is nominated or about to become the Customer liaison officer/Key gaming person at your gaming venue. Our online CLO course has been developed to provide you with knowledge in the three (3) key responsibilities:
- Provide appropriate information to assist patrons with gambling-related problems
- Support staff in aiding those patrons
- Provide assistance to patrons with gambling-related problems
The course will explain further your obligations as the CLO in relation to:
- Queensland Responsible Gambling Code of Practice
- The role of the Customer Liaison Officer
- Exclusion process both self and venue initiated
- Document keeping
- Periodic Reporting
- Physical Environment
- Financial Transactions
- Advertising Standards
Zealifi will ensure you are well-equipped in knowing how to perform the role and have a sound understanding of your legal obligations.
We also offer an online CLO Refresher course for only $20 inc. GST; this course is great when you need to refresh your knowledge and skills.
On successful completion of the course you will be sent your certificate that you can save and print off.
- Any device (PC, Laptop, Tablet, Smartphone)
- Adobe Reader
- Fast internet connection
- Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)