Advanced Responsible Conduct of Gambling

ARCG is a mandatory course for:

• ***Responsible Gambling Officer (RGO)
• Club secretaries
• Club directors, unless they have completed the ClubsNSW Responsible Gambling Board Oversight training
• Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
• Hotel licensees
• Hotel ‘approved managers’ (as defined in section 91 (1A) of the Liquor Act 2007)
• Staff who are responsible for management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g. gaming floor manager
  
  **From 1 July 2024, all hotels and clubs with more than 20 Gaming Machine Entitlements will be required to have a least one Responsible Gambling Officer (RGO) on duty when gaming machines are in operation. Venues with significantly more gaming machines will be required to staff more RGOs.

The online (Zoom) course can be accessed wherever you are providing you have an internet connection, a Smart phone, iPad, Tablet, Device, Laptop or Computer.

Lie in Bed! On the Deck, Lounge room floor, in the Kitchen even by the Pool! Wherever you are comfortable.

The face-to-face course is held at Twin Towns Services Club in Tweed Heads.

The Online (Zoom) course costs $299 per person.

The Face-to-Face (Tweed Heads) course costs $450 per person.

• 1 day of training (mandatory 6 contact hours) – 9am to 3.30pm AEST.
• Industry experienced licensed premises managers and Liquor & Gaming NSW approved deliverers that will share their operations and compliance experience to ensure you are able to meet your gaming compliance obligations while maximising your opportunities to grow your business.
• Liquor & Gaming NSW approved ARCG course completion certificate.
• Electronic copy of the Advanced Responsible Conduct of Gambling Training Workbook.
• Awesome morning tea, lunch, and assorted beverages (all down to you, your place, your food, and your drinks) Cheers!
• Tea and coffee provided if you attend our face-to-face courses.

Yes, bookings can be made 24 hours day, 7 days a week.

Unfortunately Liquor and Gaming NSW do not permit interpreters.

A requirement is that you need to be able to read, speak and write English fluently.

Strong internet connection, camera, and microphone. You can complete the course on your laptop, tablet, or phone. We will send you the setup instructions prior to the course after completion of the Pre-Enrolment course.

After your web booking is completed, the attendee/s of the course will be automatically enrolled into the ARCG Enrolment in ZAC (Zealifi Academy Centre). The ‘Welcome to ZAC’ email is sent with the log in information.

In the ARCG Enrolment, the attendee/s will be required to:

• Upload a current copy of their RCG endorsement – competency card or screenshot of digital card
• Upload a current copy of Photo Identification
• Provide their USI (Unique Student Identifier)
• Complete the online enrolment form
• Confirm you have read, understood, and agree to our Terms and Conditions

We will mark each section of the ARCG Enrolment once submitted, please be aware that the ARCG Enrolment must be completed and verified (by Zealifi) by no later than 4pm the day prior to ARCG course (Zoom or Face to Face) commencement. If this does not occur, your booking will be moved to the next available course date.

Once the ARCG Enrolment is completed and verified, you will be sent the ARCG course confirmation and pre-course instructions. For example: if attending the Zoom course this will include the Zoom meeting link, test equipment link, ARCG workbook to print.

If attending the face-to-face course this will include course location address and other important information you need to know.

After the course and within 48 hours, you will be emailed the ARCG course completion certificate. The ARCG endorsement will be automatically added to your digital competency card (if you have one). If you would like to it to be added to your physical competency card, please visit Manage Competency Card Online.  You will need to pay for the cost of re-issuing the card. Please refer to the Fee Schedule on NSW Liquor and Gaming website. 

Note: All your endorsements must expire on the same date, calculated five years from the first endorsement gained. For example, if your RCG endorsement on your competency card expires in June 2024 and you gain an ARCG endorsement in April 2024 both competencies will still have an expiration date of June 2024. This ensures that your competencies are current and expire on the same date.

Your ARCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your Competency card.