For anyone new to the liquor industry or returning to a job requiring RSA competency card after 5 years, you can attend one of our regularly face to face classes at Twin Towns Services Club in Tweed Heads. Zealifi is approved by the Liquor and Gaming NSW to deliver this course.
Please note of you need to renew your NSW RSA competency this must be completed via the Liquor and Gaming NSW online program. Please check out our FAQ’s for further information.
The course covers the nationally recognised unit of competency SITHFAB021 -Provide Responsible Service of Alcohol plus Liquor and Gaming NSW specific state information.
Course time is 8am to 4.30pm (QLD time), class time includes completion of written and practical assessment. The program has been designed for entry level and intermediate experienced individuals.
All assessments are completed in class which includes a combination of multiple choice and short answer questions as well as assessed practical performances of simulated workplace situations, scenarios, and verbal questioning.
Zealifi will determine the support needs of our learners by asking our learners to complete a language, literacy, and numeracy support indicator, which is available upon request. This is completed prior to training and assessment to assess the learner’s suitability for their desired course and to identify if additional support may be required. Zealifi wants to ensure we can provide an inclusive and supportive learning environment.
You will receive two forms of recognition from our NSW RSA course:
No 1. NSW Liquor and Gaming Interim certificate which is produced by Liquor and Gaming NSW. This your credential for gaining your competency card.
No 2. Nationally Recognised Statement of Attainment* for SITHFAB021 Provide Responsible Service of Alcohol, enabling you to work nationally in the Liquor industry. This will be emailed to you. If you wish to obtain a paper copy of your statement of attainment there will be an additional charge of $15.00.
Statements of attainment do not expire QLD/WA/VIC/TAS; however, the ACT and NT require the course to be recompleted every 3 years.
You will need to bring with you photo identification, your Unique Student Identifier (USI), your own pen and notepad.
We strongly encourage all learners to read our student handbook prior to purchasing your NSW RSA course, it can be found here (Student Handbook). This details your rights as a learner, our terms and conditions, our refund policy, our complaints and appeals policy and process and your obligations as the learner.
We will provide you with a detailed workbook for both the national competency and the NSW state specific information. You will also have access to our online portal for additional support information and resources to read that could engage you for over 4 hours.
RSA Online Course is nationally recognised unit of competency SITHFAB021 – Provide Responsible Service of Alcohol.
Duration may take up to six hours to complete online depending on experience and previously acquired understanding. This program includes detailed learning content and comprehensive assessment on all states and territories. The course is valid in QLD, ACT, WA and NT.
You will be given access to your course for a period of 90 days (3 months) from your enrolment date, if you need an extension after this time to complete your course please call us on 1300 122 287 to arrange this.
The online RSA course is divided up into sections, and to ensure knowledge retention for the learner there is an assessment after each section. There are a variety of different question types including multiple choice, drag and drop, sort, short answer, and verbal assessment.
Zealifi will determine the support needs of our learners by asking our learner to complete a language, literacy, and numeracy support indicator, which is available upon request. This is completed prior to training and assessment to assess the learner’s suitability for their desired course and to identify if additional support may be required. Zealifi wants to ensure we can provide an inclusive and supportive learning environment.
The statement of attainment on successful completion of the course is accepted in Tasmania, Queensland, Western Australia, and Northern Territory*. This will be emailed to you. If you wish to obtain a paper copy of your statement of attainment there will be an additional charge of $15.00.
*Please note the Northern Territory Government requires re completion of the full RSA course every three (3) years.
- Any device (PC, Laptop, Tablet, Smartphone)
- Adobe Reader
- Fast internet connection
- Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
- Speakers
- Mobile phone or landline phone
- Your Unique Student Identifier (USI)
- Photo Identification
Learners have access to a range of online learning resources including the following:
- Downloadable RSA Study Guide and Information Booklet (PDF) up to four hours of additional reading material
- RSA Fact Sheets
- Example RSA House Policies
- Reference Materials (State and Territory specific information)
We strongly encourage all learners to read our student handbook prior to purchasing your Online RSA course. This details your rights as a learner, our terms and conditions, our refund policy, our complaints and appeals policy and process and your obligations as the learner.
If you have a group of staff or managers needing to complete their QLD or NSW RSA, we can come to your workplace and deliver the course to you.
Give us a call on 1300 122 287 to find out further information and to obtain a quote.
