Training Support

Here at Zealifi we want to make sure your training experience is the most enjoyable, we understand that not everyone learns in the same way and may have difficulties. We always strive to ensure our training courses are diverse, inclusive and supportive as long as they align with the training product and/or government stipulations.

Zealifi can offer the following support options and reasonable adjustments for your face to face or online course:

Face to Face course

Language Support - permission to bring an interpreter or support person to your course (They cannot complete the course for you).
Digital Translation Tools - use of apps like Google Lens or Google Translate to translate written or spoken content into a preferred language.
Extra time for reading, writing and/or completing assessments (Prior arrangement is required)
Use of electronic assessment to have the ability to type answers in for written assessment (This will depend on the course and government requirements)
Answering written assessments or written questions verbally (This may not apply for all courses and prior arrangements are required)
Hard Copy Resources - printed versions of key course materials or assessments if students prefer not to work digitally. (This will depend on the course and printing costs may apply)
Electronic Resources emailed to you prior to course, to allow you to view it on a device in the course.
Trainer Support chat - with the trainer prior to the course, receive one-on-one help before or after course or during breaks for clarification or support.
Quiet Space or Breaks - option to take short breaks in a quiet space if needed due to concentration or sensory needs. (Prior arrangement is required)

Online Course

Digital Translation Tools use of apps like Google Lens or Google Translate to translate written or spoken content into a preferred language.
Screen Readers and Text-to-Speech Tools like Read Aloud, Natural Reader or inbuilt accessibility features on devices to have text read out loud.
Speech-to-Text Tools use of Google Docs Voice Typing to convert spoken words into written text which can be useful for assessments or note-taking.
Extra Time for Assessments and Course Completion if you need an extension after the 3 months course duration, please ask us.
Trainer Support request one-on-one help for clarification and support
Assistance with Technology request support setting up your online learning account, need a new password, or accessing online resources.
Support Services Referral to external support services such as counselling, literacy/numeracy tutoring or mental health resources.

Please contact us on 1300 122 287 or email hello@zealifi.com.au to speak to the Zealifi Team if you would like one or more of the options above for your course.

Well Being Support Services

Zealifi is here to support your well being whilst you are completing our courses. If you are struggling or need assistance, please reach out to us, examples of support: low English proficiency, study skills support (time management or coping with assessments), counselling and mental health resources, financial support, help and assistance if experiencing abuse, harassment or violence and Aboriginal & Torres Strait Islanders specific support.

We would also suggest contacting well known and reputable organisations that may be able to assist your individual needs.