Our 12 Proven Steps
Zealifi’s Raising The Bar (RTB) program follows 12 proven steps to build a sustainable and profitable service culture:
- Culture Change
- What Direction Are Your Team Leaders Taking?
- Getting the Why? – Unlocking your awesome and profitable service culture
- Leadership Characteristics and Values
- Critical Culture Essentials – Skills for your front-line team
- Communication–- Successful influencing skills and conflict solutions for team leaders
- Putting the Hospitality Back into Hospitality
- Make Sure They Know We Care
- Recruitment – Hiring for attitude, personality, and people skills
- Performance Manage Them – Up or out but do it daily
- Empowerment and Complaint Solutions
- Rewards and Awards – Incentives that excite and motivate
Each step includes a workshop with action plans that are achievable and measurable. In each workplace, we engage with the whole team including managers, front of house and back of house team members. The process is challenging and results oriented. It is about implementation, not just ideas.
The programs steps include the following
Journey consultation (framework preparation)
- Discovery Session (pre-planning) with Executive Management Team
- Planning Session with Executive Management Team
Leadership team personal development sessions
- Service standards development with full Leadership Team
- Recognition and rewards development with full Leadership Team
- Individual and group personality profile of full Leadership Team
- Service Culture workshops for all Team Leaders
Journey mapping and monitoring steps
- Staff Culture Survey
- Member Culture Survey
- Mystery Visitor Surveys
Monthly touch points
- Follow up coaching visits after every workshop
- Virtual (Zoom) catch up sessions
- Zealifi Team attendance at Program Launch, and Conclusion
Materials and Tools
- Raising the Bar Service Culture Manuals for all team members
- All materials including planning guides and discussion grabbers!
- Detailed action plans
Results
- An awesome and profitable service culture
Chop and Change
The steps from the Zealifi’s Raising The Bar (RTB) program can be tailored to meet particular/identified business needs. Talk to us now about how this can be good for you.
