The importance of hospitality refreshers
In the hospitality industry you are governed by different legislation regarding training requirements and often when you first start working that you need to obtain mandatory training. For example, in Queensland you need to have an RSA statement of attainment within 30 days of your employment if you are selling, serving, or supplying liquor.
However, the statement of attainment does not expire so therefore you don’t need to complete a course again. Now this may sound wonderful however how do you keep up to date with current knowledge, new laws, new fines, new regulations etc.? An easy way to keep your knowledge current is to complete RSA and/or RSG refresher courses.
As things never stay the same especially in our industry, there is always something new to know for example this year in May 2026 the Australian Post KeyPass digital cards are no longer accepted as a proof of age card. As the system has been discontinued and you can only use a current physical card as an acceptable proof of age. If you missed this news you could be accepting this type of proof of identity and putting yourself at risk of incurring liquor breaches or fines.
Now this is one single change that has occurred recently, imagine how many other changes that have occurred since the last time you completed the RSA or RSG course or any other hospitality courses?
Why should you do a refresher course on previous knowledge learnt?
It is hard to keep up to date with changes that are implemented in the hospitality industry but there is a simple solution.
You or your team members should be completing RSA and RSG refresher training on a regular basis this could mean annually or more frequent depending on your needs.
We have created short, sharp but informative online RSA and RSG refresher courses in our Zealifi Academy Centre (ZAC) that allows everyone to be in the know and up to date with their industry knowledge.
RSA Refresher $30 inc. GST
Updated every July with current QLD Office of Liquor and Gaming Regulation knowledge
RSG Refresher $30 inc. GST
Updated every July with current QLD Office of Liquor and Gaming Regulation knowledge
Group Online Training
Got a group of team members that need the training, and select the number of people in the checkout. You can add the names and emails, if you don’t know them at the time of purchase no worries you can add at a later stage.
Once the purchase is processed you will be logged into your own ZAC account, where you can add your team to the group in our Group Management system as the role of Group Leader. As a Group Leader, you can manage your group and you are able to do the following:
- Add one, multiple or upload CSV users (once added each user will receive their own ZAC login email)
- Send password reset email
- Produce reports including an overview of everyone’s progress or view an individual progress
- Receive the PDF certificate when someone completes the course
- Team Progress Matrix – View everyone’s progress in one screen and compare progress with other courses
- Bulk Certificate – If you are missing certificates you can receive a bulk certificate Zip file
- Add anyone else to the group as a group leader, so they will gain the same permissions as you to share the load
Prefer face to face training
Patty White
Our legendary Patty White can come out to your venue and train your team face to face RSA and RSG refresher courses. Patty delivers with a strong focus on role plays, harm minimisation strategies and how staff can confidently put their RSA or RSG practices on shift. Patty encourages conversations with your team to troubleshoot situations, role play their responses and discuss practical strategies they can actually use at work. Interested? Give us a call or send an email to discuss and schedule in the training. Phone the team 1300 122 287 or email hello@zealifi.com.au
