Terms & Conditions
The below Terms and Conditions are for all courses that Australian Consulting & Training Solutions Pty Ltd T/A Academy Hospitality Australia and Zealifi (RTO No 31709) https://training.gov.au/organisation/details/31709/summary delivers and issues certification.
Booking Conditions
- Pre Enrolment Quiz is required to be completed prior to purchasing Online RSA (SITHFAB021), Online RSG (SITHGAM022) and NSW RSA if you are the person attending or enrolling into the course.
- If the Pre Enrolment Quiz is not completed in the checkout for Online RSA and Online RSG the payment won't be processed. If it is for NSW RSA, Zealifi will chase this up with the student.
- If the purchase was for NSW RSA, the student’s booking place is not confirmed until the Pre Enrolment Quiz is completed.
- The Pre Enrolment Quiz allows students to be assessed in their Language, Literacy, Numeracy and Digital Skills, Zealifi will advise students of their suitability for the training product they have chosen. Zealifi will advise students of training support and wellbeing options that Zealifi can offer.
- Face to face training courses is subject to minimum numbers and are required at least 7 days in advance to secure a booking.
- Bookings for face to face courses may be accepted up to one (1) day prior to the commencement of the training course depending on availability.
- A confirmation email is sent out once we receive your booking and/or when any pre enrolment procedure is adhered to.
- RMLV certificates will be issued within 24 hours, only when full payment has been received, full attendance and the course is 100% successful.
- The statement of attainment for all accredited courses will be issued within 5 working days, only when full payment has been received, and the course is 100% successfully completed. We can email a copy to employer only if student provides their consent.
- Certificates of Completion for non-accredited courses are emailed electronically to the student or employer, within 5 working days when full payment is received. If printed copy is required, an extra cost of $11.00 will be invoiced. Full payment is required prior to posting the certificate.
- For all online non-accredited courses, the Certificate of Completion is emailed out to the student at no additional cost.
- Accurate information must be provided in online enrolment form; this is used in production and distribution of certification. If information is incorrect, Zealifi is not liable for misspelled or non-delivery of certifications.
- Notification of posted certificates not received by participants will be replaced free of charge, up to one (1) month after course completion.
Fees and Refund Conditions
- There are no hidden fees regarding the course prices listed on the website, Zealifi does not charge extra fees for urgent marking, course extensions, or one-on-one support. The price listed is all you pay for the course.
Refund Conditions
Unable to attend (face-to-face course) – A student must advise Zealifi via phone (1300 122 287) or email (hello@zealifi.com.au) prior to 7 days of course date if unable to attend, can move to another course date without penalty based on availability. Refunds are subject to a $20 (inc. GST) administrative fee, which will be deducted from the total refund amount.
No show (face-to-face course) – If a student doesn’t show up to a face-to-face course they will incur a forfeit of their fees.
Change of mind (online course) – If the student contacts Zealifi within 24 hours of course purchase date by calling 1300 122 287 (leave voice message if after business hours) or email hello@zealifi.com.au and has not started the online course can receive a refund. Refunds are subject to a $20 (inc. GST) administrative fee, which will be deducted from the total refund amount.
Course completion (online course) – Our learning management system (LMS) has 99% uptime, however, if our LMS is down or not available for more than 4 hours and this has prevented course completion. You can request a full refund, but your course access will be revoked once the LMS is operational.
- Course cancellation or not available – If Zealifi cancels or a course is not available, Zealifi will provide a full refund to students.
Student Handbook
Please download the Student Handbook to ensure you are fully informed of the training product you are wishing to enrol in or book your spot on an upcoming course date.