We know the business from cherries to jackpot
Don’t take a gamble with anything less

Book your NSW RSA & RCG with us now and receive an RSA and RSG Statement of Attainment which allows you to work in Queensland. 

Why do I need an RSG/RCG?

If you work in a gambling-related establishment, you need to have either a SITHGAM001 Provide Responsible Gambling Services Statement of Attainment (known as RSG) in Queensland or a Responsible Conduct of Gambling (RCG) Competency Card in NSW. A gambling-related establishment includes casinos, hotels and clubs. If you plan to work in hospitality, this is a useful qualification to have up your sleeve as most venues, hotels and clubs offer gambling in some form these days.
If your are searching for work in hospitality, we highly recommend you consider completing both your RCG and RSA courses.

How do I complete the Qld RSG and NSW RCG courses?

Queensland RSG: Zealifi offers RSG courses online only. A Qld RSG is valid for life when issued with a Statement of Attainment on completion of training. 

NSW RCG: If you are new to the liquor industry or returning to a job requiring RCG competency after 5 years, you can attend one of our fortnightly face to face classes at Twin Towns Services Club in Tweed Heads. This class cannot be attended to renew your NSW RCG training. 

NSW RCG expires after 5 years. For those who need to renew their RCG for another 5 years you must complete a 45 minute online refresher training course with Liquor and Gaming NSW. This refresher course can only be completed through Liquor and Gaming NSW. You cannot attend a NSW RCG public course or complete an online course provided by another RTO provider. When your NSW RCG is reaching its 5 year expiry date you will receive an email and/or SMS from Liquor and Gaming NSW about how to renew your competency card and a link to access and complete the online training through them only. A $35 renewal fee applies. You have 28 days after your card has expired to renew and complete the online refresher course. After that you need to complete a full RSA/RCG course through a registered training provider. For further information contact Liquor and Gaming NSW on (02) 9995 0300.

What do I receive after completing the QLD RSG course?

On completion of your QLD RSG training you will receive a Statement of Attainment.
Click here to access more information about Qld RSG from the Qld OLGR website.

What do I receive after completing the NSW RCG course?

On completion of your NSW RCG course you will be emailed an Interim Certificate. You can work with this Interim Certificate for 90 days until you need to have a competency card.
You can go to a NSW Service Centre to have your competency card processed or you can download your competency card onto your smart phoneclick here to find out how.

Require further information about your competency card? Find the answer by clicking this link or feel free to call our office on 1300 122 287.

Why choose Zealifi for RSG/RCG?

We are an Approved RCG training provider on the NSW OLGR Website. (Academy Hospitality Australia: Australian Consulting & Training Solutions Pty Ltd & Zealifi)

We make sure trainees fully understand the legal obligations and ramifications of contravening the regulations but we also deliver the training in context and share tips and hints to help them deal with real-life gambling-related situations. Participants will learn to identify the signs of problem gambling, develop skills to handle difficult situations and get a deeper appreciation of the risks of problem gambling. Let’s work together to make gambling a positive, responsible and enjoyable part of hospitality life.

"Just a quick note to say thanks to Julie for making the booking of my RCG course so simple and Kelvin for ensuring the course itself was really enjoyable when it could so easily have been quite mundane. Kel shared his life experiences and funny situations with us that related to the course which also made it so much easier to learn. Interesting = memorable. Thanks so much both of you, brilliant experience and I will be back to you for any further training I need and will certainly spread the word on your organisation".

Kathy Shannon


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Contact Zealifi on 1300 122 287 or fill out the form below