How can you achieve a highly engaged and powerful service team whereby they can’t wait to come to work and deliver amazing customer service?

Employee engagement can not only make a real difference, it can set the great venues apart from the merely good ones.

The most successful hospitality businesses have a united team on board that ooze a high standard of customer service finesse and flair that exudes throughout the venue and naturally draws customers back. In any business, the leader’s actions is what sets the pace for the rest of the team. They create the normal. Their behaviour wins trust, loyalty and ensures the business’s continued success. A team culture and team behaviour is a reflection of their leader’s behaviour and attitudes.


Are you and your management team displaying the essential Characteristics and Values to build a stand-out business that is famous for service?How does your team perceive you?

This free chapter from Justin McGurgan’s book ‘RAISING THE BARISTA’ is for you and your team. I hope that it helps you Raise the Bar on your venue’s service culture.